Once you’ve gotten the attention of your prospective new patient, they need to be able to set up a new appointment using the methods they prefer. Gen Z and Millennials are accustomed to booking EVERYTHING online. And healthcare shouldn’t be the exception. Most of each group prefers an online portal or website. Boomers are different though – so if you have a significant patient population in this generation, make sure your phone lines are open and you have a live person available.

It’s not surprising that all generations have tried telemedicine since it gained popularity during the early stages of the COVID-19 pandemic.

Want to learn more download our 2023 HC Patient Insights Unveiled whitepaper!