For its 2020 State of Healthcare Performance Improvement Report: The Impact of COVID-19, consulting firm KaufmanHall surveyed leaders at hospitals and health systems across the country to assess the impacts of the pandemic. Areas of concern for those surveyed included:

  • Financial viabilitiy
  • Operating margins reduced patient volumes across service areas
  • Increased expenses related to PPE and staffing costs
  • Healthcare workforce concerns related to burnout and mental health
  • Sustainability of telehealth offerings
  • Increased competition from retail-based clinics
  • Increased patient acuity, reduced elective procedures, and longer lengths of stay

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