For its 2020 State of Healthcare Performance Improvement Report: The Impact of COVID-19, consulting firm KaufmanHall surveyed leaders at hospitals and health systems across the country to assess the impacts of the pandemic. Areas of concern for those surveyed included:
- Financial viabilitiy
- Operating margins reduced patient volumes across service areas
- Increased expenses related to PPE and staffing costs
- Healthcare workforce concerns related to burnout and mental health
- Sustainability of telehealth offerings
- Increased competition from retail-based clinics
- Increased patient acuity, reduced elective procedures, and longer lengths of stay
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